Client Care
We’d love to hear from you
Whether you are looking for the right shade, a personal consultation or a reservation, our client care team is here for you.
Enquiries
Send us a message
Tell us a little about what you are looking for. For consultations, let us know your preferred boutique or whether you would like a video session.
- Personal reply within one working day
- Complimentary samples with every consultation
- Your details are never shared
Thank you — your message is with us.
A member of our client care team will reply personally within one working day. In the meantime, explore the collection.
Explore the CollectionOur Boutiques
Visit us in person
Discover the full collection, book a treatment or simply stop by for a fragrance consultation.
- 14 Rampart Row, Kala Ghoda
Mumbai
The Atelier
Flagship boutique & skin studio
Fort, Mumbai 400001Daily · 11:00 – 20:00
- Skin consultations
- Fragrance layering
- Complimentary engraving
- Level 1, 22 Lavelle Road
Bengaluru
Lavelle Road
Boutique & makeup bar
Ashok Nagar, Bengaluru 560001Daily · 11:00 – 21:00
- Shade matching
- Express facials
- Makeup lessons
- 7 Kalka Das Marg, Mehrauli
New Delhi
Mehrauli Studio
Appointment-only studio
New Delhi 110030Tue – Sun · 11:00 – 19:00
- Private consultations
- Bridal beauty
- Ritual workshops
Good to know
Frequently asked
Can I buy Aura Luxe online?
Our online boutique is opening soon. Until then, you can reserve any product through client care or this form and collect it from a boutique, or discover the full collection in person. Join the Inner Circle to be the first to know when we launch.
Are your products suitable for sensitive skin?
Every formula is dermatologist tested, and many are fragrance-free. Product pages list skin-type suitability and full ingredients. If you have a specific concern, book a complimentary consultation and we will build a ritual around your skin.
Is Aura Luxe cruelty-free and vegan?
We never test on animals at any stage, and neither do our suppliers. Most of our formulas are vegan; those that are carry a “Vegan” highlight on the product page.
How does the refill programme work?
Bring your empty jar or lipstick case to any boutique and we will refill it with a fresh formula at a reduced price. Refills are available for our Nocturne, Silk Veil, Velvet Rose, Velours and Halo Glow ranges.
What happens in a skin consultation?
A 45-minute, complimentary session with a trained skin specialist — in boutique or by video. We assess your skin, discuss your routine and goals, and send you home with a personalised ritual and samples to try.
Do you offer gifting and engraving?
Yes. Every purchase is presented in our signature gift box, and our Mumbai Atelier offers complimentary engraving on perfume caps and lipstick cases.
Still have a question? Write to us — we would be delighted to help.